Welcome to Orix! We are committed to providing you with a seamless and reliable shopping experience. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.
1. Order Processing Time
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All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive a notification email or SMS with tracking information once your order has shipped.
2. Shipping Charges & Delivery Timelines
We deliver across Pakistan using reliable courier partners.
| Shipping Option |
Estimated Delivery Time |
Shipping Cost |
| Standard Delivery |
3 – 5 Business Days |
Flat Rate (e.g., Rs. 200) / FREE on orders over Rs. 3,000 |
| Express Delivery |
1 – 3 Business Days |
Rs. 350 |
Delivery times are estimates and may vary slightly during promotional sales, peak holiday seasons, or unforeseen weather delays.
3. Payment Methods
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Cash on Delivery (COD): Available for major cities and regional areas across Pakistan. Please ensure you have the exact cash amount ready upon delivery.
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Prepaid Payments: We also accept direct bank transfers or card payments where applicable.
4. Order Tracking
Once your package has been dispatched, you will receive a tracking ID via SMS or email. You can track your package directly on our website using the Track Your Order page or on the courier partner's portal.
5. Delivery Issues & Unclaimed Packages
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Please double-check your shipping address and contact number when placing an order.
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If a package cannot be delivered due to an incorrect address, receiver unavailability, or refusal to accept without prior communication, the shipment will be returned to our warehouse. Re-shipping charges may apply for sending the order again.
6. Damaged or Lost Packages
If your package arrives damaged or if items are missing, please contact us within 48 hours of delivery with clear photos or videos of the package and item.
7. Contact Us
If you have any questions or concerns regarding your order shipment, feel free to reach out to us:
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Email: support@orix.com (Replace with your store email)
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WhatsApp / Phone: +92 335 9713341
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Customer Support Hours: Monday – Saturday (9:00 AM – 6:00 PM)
